Absolutely not! Not only do we handle shipments within Canada, but we also facilitate shipping from Canada to other countries and vice versa. Plus, we offer international shipping services to and from any other location around the world.
Depending on your request type and its complications, it will take from one hour to several days. However most of the quotes are answered in the first 24 hours.
Yes, you can track your shipment. We provide you with a real-time tracking link for all shipments, allowing you to monitor your package's journey from start to finish.
Yes. If it is required, we have solutions for your custom clearance in Canada, US and most of the overseas destinations/ locations
You can contact Canmur through several convenient methods:
- Call Us: Reach out to us via phone for immediate assistance.
- Get a Quote Function: Use the 'Get a Quote' feature on our website for specific service inquiries. (link to get a quote page)
- Email: Send us an email with your questions or concerns.
- Social Media: Connect with us on our social media platforms for updates and direct messaging.
- Office Visit: You're welcome to visit our office in Toronto for a more personal consultation.
If your shipment is delayed, please contact our customer service with your tracking number. We will provide you with the latest update and work diligently to resolve any delays as quickly as possible.
Proper packaging is key. Use sturdy boxes, padding/ cushioning, and secure packaging materials to minimize the risk of damage during transit.
Yes, you can schedule a specific delivery time. We offer flexible delivery options to meet your convenience. Please contact us to arrange a delivery time that best suits your needs.
We offer insurance for most shipments. Please ensure to mention that you would like to include insurance when requesting a quote.
Absolutely! Our shipping services accommodate oversized or irregularly shaped items. We understand that packages come in various shapes and sizes, and our goal is to provide flexible and inclusive shipping solutions to meet your specific needs.Feel free to inquire about specific guidelines or packaging requirements for such items to ensure a smooth shipping experience.
Yes, we do offer discounts for bulk shipments or frequent shipping. Please email us and stay in touch, and we will collaborate closely with you to provide the best possible rates and services tailored to your needs.
Yes, nothing is impossible. It's just a matter of time and cost. We will do our best to redirect your request.Please be aware that this may incur additional costs and could potentially lead to delays in your shipment.
Yes, you can indeed arrange for a shipment pickup directly from your location. Simply contact us with your pickup details, and we'll take care of scheduling a convenient time to collect your package. Our goal is to make the shipping process as hassle-free as possible for you.
Even though we will try our best not to let this happen, we understand that sometimes things can go wrong. In the rare event of a lost or damaged shipment, we strongly recommend purchasing insurance and using appropriate packaging to safeguard your items. This precaution helps provide added security and peace of mind throughout the shipping process.
The quote we provide you includes all costs upfront, with no hidden fees. To ensure accuracy, it's important that you provide us with detailed information about your package. For example, If the actual dimensions of the package differ from those initially reported to us, additional charges may apply.
Yes, we offer shipping services tailored for both commercial goods and personal items, accommodating the unique needs of each type of shipment. Whether you're sending business inventory or personal belongings, we have the right options to suit your needs effectively.